The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
See item details for return and exchange eligibility.
Request a cancellation within: 3 hours of purchase
OrlinaFineJewelry is committed to safeguarding your privacy. This policy outlines how we collect, use, and protect your personal information. By shopping with us, you agree to the practices described below.
1. Information Collection:
Personal Information: We collect personal details such as your name, email address, shipping address, and payment information when you place an order.
Order Information: We track your orders, including product details and transaction history.
2. Use of Information:
Order Processing: Your information is used to process orders, manage returns and exchanges, and provide customer support.
Communication: We use your contact details to communicate about your order status, promotional offers (if you opted in), and updates to our policies.
Improvement: We analyse customer data to enhance our products and services.
3. Data Protection:
Security Measures: We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.
Payment Security: Payment transactions are processed securely through trusted third-party payment processors.
4. Return & Exchange Policy:
Returns: We process returns within 14 days of delivery. Please provide product photos, pack the item in its original box, and confirm with us before returning. All returns must comply with our return policy. Unnoticed returns are the buyer's responsibility, with return shipping costs borne by the buyer.
Exchanges: Exchanges are offered in certain cases. Contact us for details.
After 14 Days: Issues reported beyond 14 days are eligible for repair only. Returns are not accepted beyond this period.
5. Custom Orders:
No Returns/Exchanges: Custom-designed or engraved items cannot be returned or exchanged but can be repaired or upgraded. Any modifications to standard items are considered custom orders.
Cancellation: Custom orders cannot be cancelled once payment is made. Design changes after payment may incur additional charges. If we cancel, labour costs will be deducted from your refund.
6. Warranty & Repair Service:
Warranty: We offer a 90-day warranty on all jewellery purchases and limited lifetime service post-warranty.
Repairs: Available for a fee within the warranty period. Contact us for repair timelines and assistance.
7. Shipping Policy:
Tracking: A tracking number is provided upon shipment. Delays or issues after shipment are the buyer's and courier's responsibility.
Address Changes: Address changes post-shipping are not guaranteed; verify your address before shipment. Contact us for special shipping arrangements.
8. Semi-Mount Ring Specifications:
Customization: Specify stone measurements and share photos for customization. Stone shapes include various cuts. You are responsible for setting your own main stone.
Final Product: Photos of the final setup are provided for your approval. Issues from setting the main stone are not covered under our responsibility.
9. Confidentiality:
Data Sharing: We do not sell or share your personal information with third parties except for order processing and legal requirements.
10. Policy Changes:
Updates: We may update this policy occasionally. Changes will be posted on our website, and continued use signifies acceptance of the revised policy.
11. Contact Us:
For questions or concerns about our privacy practices, please contact us via Etsy’s messaging system.
We will be pleased to receive the customized and personalized order.
We have a simple procedure for customized order, the steps are as below
A) Start a conversation with us and send us the message asking for customized jewelry. You will get a reply within a few hours, as soon as one of our team member have your message.
B) Please send us the design you would like us to make it for you, or discuss the idea with us we can also design it for you.
C) We make jewelry using, Moissanite or Sapphire or any other gemstones as required by you. We can make jewelry in 925 Silver, 10K, 14K, 18K and in Platinum. We can make it in White, Yellow, and Rose Gold.
D) We will send you CAD before we make the ring and send you images of a completed ring.
Yes, we offer free engraving, we do not charge for engraving, also we request to double-check on engraving and ask for the images of engraving before we ship it out to you.
Jewelry caring is a very important part once you use them on a regular basis.
We advise you to do the following things to keep them lasts forever
A. Please do not wear the ring at the time of workout to avoid accidental damage, while using hairspray and perfume.
B. Keep your ring away from chemicals.
C. Do not get your ring in contact with Nail polish remover
D. You can use Nail polish remover to clean the stone but avoid making contact with metal.
Use a soft brush to clean the stones, scrubbing gently with warm, mild soapy water to get rid of any dirt accumulation. Rinse the stones well in warm water, since soap scum can build up easily, and then pat it dry with a soft, clean cloth. Don't ever use tissues to wash or dry jewelry.
Processing times vary depending on the complexity of the piece and current order volume. Generally, orders are processed within 7-14 business days. Shipping times vary based on your location and the shipping method chosen at checkout. Estimated delivery times are provided at checkout.
and we offer express shipping and Rush express shipping if you need piece in very urgent base
No, You cannot change the address once the item is shipped out, as Etsy doesn't have its own shipping facility, We will not be responsible for any loss of parcel that occurs due to a wrong address. However, before shipping is done you can change the address by sending us a direct message on Etsy.
Yes, We do make men's jewelry on a customized order basis.
please send us an image and we will recreate it for you.
All jewelry is available as bulk order also, Text us & get best rate for your bulk order.